Conflicts at Home & Work
🧠 Psych - 198/200
Hey Reader,
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Today in this email, you’ll be learning about tips on managing conflicts to develop resilience and manage stress at work.
What is it?
The study mentioned here talks about Managing Conflict at Home & Work.
We all have our own views and opinions shaped by our upbringing, people influences and past work and life experiences. These can be political, social, environmental and economic based on how we see the wider world, or closer to home about how we get on with others at work.
Some of the top tips mentioned are -
Understand empathy - Learning to understand others will give you advance appreciation of potential grounds for conflict. What’s going on for them, what’s important to them, how might they react, what could be their stuck points?
Negotiate concessions - Perhaps there’s scope to compromise on a perspective, so both ‘sides’ feel they have won some symbolic concession and can move forward to an agreed focus. We don’t like to lose, but if we feel we have gained something, it makes acceptance easier and more palatable.
Develop perspective - There is usually always more than one way of doing something. Consider your choices and whether one might mitigate or prevent conflict arising in the first place.
Being heard - Conflict often emerges when people feel they have not been heard. Listen attentively. Reflecting your understanding of their position can help them to feel heard and you to be clear of theirs. If people continue to repeat the same anxieties, it often means they don’t feel the message has got through
Reasoning and facts - Others will want to know the substance to your perspective. What is your reason or rational for having your view? Explain with clarity what your view is and why you have this view and this will help you to craft understanding and appreciation. They might not agree, but there will be more scope for understanding
[Experiment]
*Do you use notes or any productivity tool? Ex - Notion, Evernote.
What do I need to know?
The study also talks about EAC model, Empathise – Apologise – Compromise (EAC)
In most cases the EAC Conflict-Management Model works to mitigate or manage conflict situations.
1. Empathise Show you understand the other person’s perspective in a way they genuinely feel heard. At the same time, you need to ensure they understand your side, including what it is and why. ‘It is important to me to understand where you’re coming from and at the same time, I need to clarify my perspective…’
2. Apologise Not for your different perspective, but apologise that there is a difference in agreement, that there is some conflict between you. Apologising for the fact that a disagreement exists means that you are regretting things have reached this position. ‘I’m sorry that there is a disagreement we are having but I’m keen to find a way to resolve things…’. However, if you need to apologise for something you have done or said, get this in and make sure you are, and come across as authentic and genuine.
3. Compromise Find some ground you can give and identify some you can take, where you both feel you have some equal movement forward. ‘I’m prepared and willing to concede X if you are happy to match me on this one by doing Y…’
References & Studies: -
https://www.researchgate.net/publication/328105552_Managing_Conflict_at_Home_and_Work_How_to_manage_stress_and_develop_resilience