Courtesy Bias 👩🍳
🧠 Psych - 69 / 100
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Now, let’s talk about Courtesy Bias 👩🍳.
What is it?
The bias in which one can’t criticise something to stay courteous or polite.
Example -
For instance, you go to a restaurant and have a horrible experience - your food tasted awful, your service was bad, etc.
The courtesy bias would occur if, when asked by the manager how your experience was, you didn't want to cause the kitchen/server any trouble with their boss and responded that everything was wonderful. In order to be positive and polite your true feelings about the experience are not expressed. [1]
Where does it occur?
In general biases, people around you can tend to show courtesy.
When you are asking for feedback with less amount of response time given to the customer.
Why do I need to know?
Courtesy bias makes it hard to extract the real feedback from the general feedback given by the user.
Takeaways: -
People might give biased responses because of courtesy.
Don’t signal something through your product or business which may deflect your end users, when they’re providing feedback
References & Studies: -
https://www.alleydog.com/glossary/definition.php?term=Courtesy+Bias
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