Interruptions at work
🧠Psych - 157/200
Hey there,
The other day I found this fascinating study about the consequences of interruptions at work.
What is it?
Here’s the abstract of the study. For you, I have mentioned the link to study below -
We performed an empirical study to investigate whether the context of interruptions makes a difference. We found that context does not make a difference but surprisingly, people completed interrupted tasks in less time with no difference in quality.
Our data suggests that people compensate for interruptions by working faster, but this comes at a price: experiencing more stress, higher frustration, time pressure and effort.
Individual differences exist in the management of interruptions: personality measures of openness to experience and need for personal structure predict disruption costs of interruptions.
Why do I need to know?
One of interesting findings from this study I found was this one.
When people are constantly interrupted, they develop a mode of working faster (and writing less) to compensate for the time they know they will lose by being interrupted.
Yet working faster with interruptions has its cost: people in the interrupted conditions experienced a higher workload, more stress, higher frustration, more time pressure, and effort. So interrupted work may be done faster, but at a price!
References & Studies: -
https://www.ics.uci.edu/~gmark/chi08-mark.pdf
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